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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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Business Information
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Location Settings
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Categories
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Products
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Payment Setting
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Pricing
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Activity Settings
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Availability Calendar
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Customers
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Reservation
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Delivery
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Staff Management
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Mobile App
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Quick Sale
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SMS
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Tours
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Reports
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Business Name, Location, Website link, And Location Address.
Location settings can be defined based on each location (in order to set up a different time zone or business hours or payment processor etc. for each location) OR defined based on a business level (all locations are considered the same time zone, business hours & payment processor).
- LOCATION LEVEL– Switch the locations, if your business setup is based on location and setup should be done according to location individually.

- BUSINESS LEVEL- If your business is based on a business level please contact support.
Click on the Location settings from the sidebar menu or the main dashboard.
It includes eight tabs: General information, Regional settings, Business Calendar, Payment Processor, PayPal, QuickBooks (Only available for PRO Plan users) & Other settings.

1, General Information
- Site Title: Enter your site title. Which helps to identify the location you are using currently at the backend.
- Business Website: The business website URL must start with “HTTP ://” or “https://”.
- Email:
- Sender email:
Your store business email should be provided in the sender’s email. This email should be unique.
When you enter an email in the sender box you need to verify for Amazon that the email that is going to be added is valid. 
After clicking on the verification link you will be redirected to this page:

- CC:
You can input the email or emails that you want to receive a copy of confirmation emails sent to your customers. emails can be separated with commas.
Note: you can’t use the email you have in the sender box - BCC: You can input the email or emails that you want to receive a blind carbon copy of confirmation emails. emails can be separated with commas.
- Phone number & address & Zipcode: Enter your store address and phone number based on locations.

Click “Save”.
The provided information will display at the bottom of the Reservation page, and Logos will display on every Print order receipt, Invoice print, and Email Invoice.
