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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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Business Information
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Location Settings
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Activity Settings
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Quick Sale
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Product Attributes
Attributes are used to describe your products.
Before we add products to the system to manage, please consider defining product attributes like Size, Color, Manufacturer, etc. to the Rentrax system, when you do your business setup. With attributes defined for products, the system does management functionalities based on product attributes. For example, to filter or to search products based on certain attributes, to generate Revenue reports or product reports based on certain product attribute filters.
Let’s see how to define Attributes for products. Click Attributes from the side menu.

On the Attributes page, you can add a new attribute group, or edit existing ones for your products. If most of your products share some basic attributes, you can create a “General information” group (as the chart shows, it includes Color, Manufacture, Type and Model, the attributes for bikes). If you have some products which have specific attributes, please create an attribute or attribute group for each of them.
Click on the “+” icon to add a new attribute group.

To define a new Attribute Group, there are several steps as following:
- Define some attributes for this newly created Attribute Group. Go to the Attributes tab in the Products tab. Click on the “+” button to create a new attribute.

- Fill in the given fields. Give the attribute a name and type. Determine whether the attributes are required or locked. Remember to save.

- The types of attributes are as given: Text, Date, Date & Time, Number, and Select. These will determine the inputs accepted for an attribute. (for example, Date will be in the format mm/dd/yy).
- If the attribute is a “Select” type, you can add the options available by clicking on the “Attribute List” button. Drag on the switch button to change the order of the options.


- Go back to the Attribute Group Tab and click on the “Attribute List” button to add the attributes to the group. Make sure to save. Repeat the following steps until you get an Attribute Group with all its attributes. You can check the attribute by looking at the Order Option Column.


- To apply the product attributes to the categories, go to the product type and select the group to make it a product attribute. Then, save the changes made.

- Now, when you create products of that type, you will be given to option to fill out product attributes.
