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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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Business Information
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Quick Sale
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SMS
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Products Maintenance & Edit Product
Know the exact details of your fleet, from inventory management to maintenance schedules and editing the product.
Maintenance Service Settings:
Maintenance settings for products can be defined in Rentrax system, to let good management of the status of the rental items.
You may have noticed that in the definition of Categories, there are fields for Maintenance Settings: Service Time (min), Service Hours, and Preventive Maintenance Notification.
- Service Time (min) – This means how long the maintenance service will take.
- Service Hours– This means after how many service hours we need to maintain this rental product.

- Preventive Maintenance Notification- Shows what kind of remind notice you want to get for reminding of maintenance service. You can set this as ignoring, Warn, or Prevent. Then in the rental order when customers return the rental products you can see a reminder of the product needs to maintain or not when the service hours are reached.
Maintenance Schedule:Go to the Rent inventory and schedule maintenance for an individual product. you can schedule one maintenance behavior at an arranged time, and give a specific reason in the comments box.

Edit Product:
To open the following edit window, click on the rent inventory, then edit the specific item you want to work.

You may able to see 4 tabs, General, Usage Statistics, Repair Logs & Status Logs.
In general settings, you may able to edit the general information, attributes, and counters.

Usage statistics show complete usage of the product including the total revenue and rent hours. Just click on the usage details button, it will show you the exact details of the product that has been used in which orders on which dates.

Repair logs show a piece of detailed information about the repairs.

Status logs show the complete transformation of the product status.

Edit Product Status:
You can mark and change the status from one state to another. The product status automatically changes for these two statuses(Ready for rent, In rent). But the rest of the statuses needs to be changed manually(Writeoff, For sale, Stolen, Reserved).
Click on the edit product and change the status of the product or click on the status a popup will open and change the status.

You may able to filter the status of the product by clicking the filter icon which is next to the status.
Maintenance Report:
To get the idea of all the products you should put to maintain, you can click the “MAINTENANCE REPORT” button on your left side menu under the Inventory tab.
Then you can get all your overdue items listed (according to maintenance service settings), as follows. Here you are allowed to view the product item details, and also you can edit the product status to schedule maintenance.

Then you can get all your overdue items listed (according to maintenance service settings), as follows. Here you are allowed to view the product item details, and also you can edit the product status to schedule maintenance.