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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Mobile App Delivery Report
This article briefly reviews the option that would be available through the Delivery Report of the mobile app
Businesses with a noticeable delivery volume are always challenged with how they can manage deliveries and communicate them with their drivers efficiently and effectively.
Rentrax tries to accommodate this need through the options made available through its mobile delivery report.
The delivery report gives useful information to drivers like how many delivery requests they have and make it easy for them to manage information. Helps them to filter the delivery request by different filtering options. Then can open the customer’s address on Google Maps just by touching the address link.
Filter options:
Order status:
You have the option to filter the delivery orders based on the order status: Pending, Open, Delivered

Account:
You have the option to filter the orders based on the Assigned person to the order or based on the orders that are unassigned.

Action:
You have the option to filter the orders based on the Action needed for the order if it is a pickup or drop-off or both.

Delivery Status:
You have the option to filter the orders based on Delivery statue(Created, Assigned, In Transit). When the order needs delivery it is in created status.

Date Filtering:
Filter the delivery orders based on:
- Today, Tomorrow, Next 7 Days
- Custom(Based on the calendar date)

What information is available for each order in delivery report:
- Customer name
- Order number (in red color)
- Order Status(Open, delivered, returned,close in red color )
- Pickup or deopoff date
- Delivery status ( Created, Assigned, In Transit)
- Adress ( a hyperlink to Goggle map)