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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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Business Information
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Location Settings
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Categories
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Products
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Payment Setting
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Pricing
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Activity Settings
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Availability Calendar
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Customers
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Reservation
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Delivery
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Staff Management
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Mobile App
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Quick Sale
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SMS
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Tours
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Reports
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Activity General Settings
Click on the Activity settings from the sidebar menu or from the main dashboard.

If you subscribe to more than one activity, settings should be set individually according to that. Here in the screenshot below Bike and Ski are two different activities. Action needs to be set up for both activity settings and Message settings.

Click on the general settings tab and set the settings below.
1. Create Invoice: Creating the invoice can happen in three different stages.
- Advance invoice: An invoice creates automatically at the backend after the order is placed.
- Delivered: Manually can create the invoice after the items are delivered or once the order is placed at the backend, either in an open or delivered state.
- After Return: Manually can create the invoice after the items are returned or once the order is placed at the backend either in an open, delivered, or returned state.
2. Add New Items To Invoice: Add the items(rent/borrow/sale items, Ad-hoc & payments) to the invoice either manually or automatically. When it is set on automated, the invoice will also update automatically when there are any changes under order details.
3. Number Of Items Per Order: Limit the number of items per order on the order page. It means an end-user will be able to select only limited items while placing an order.
4. Display Collect Down Payment: Enable displaying the collect payment button always or when there is no invoice. It is useful to collect the payment anytime at the backend when there is no invoice.
5. Pre-Authorize Security Deposit at Delivery: When delivering the item to the customer, Rentrax is holding a security deposit until the customer returned the item without any damage. Once the item returns in good condition, the status of the security deposit is void.
6. Site Background: Add a customized picture by clicking on “choose file.”
7. How to Confirm reservation: Accepting the orders manually or by the system would automatically confirm the orders. When the order is set on confirming manually, every order will go to the pending state and manually need confirmation.
8. How to Close reservation: Automatically closing the order works when there is no outstanding balance amount paid, and manually closing the order works by clicking the order details page’s close button.
NOTE: When the setting is set on Manually close, there is an option to reopen the order again for adding any damage fee, etc.
9. SKU Sale Taxes: All tax items defined should comply with the requirements of your country and region.

