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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Setting different types of Durations.
Durations can be days mode or hourly mode. It will help your customers to select the duration on the order form instead of selecting the finish time.
Click on the activity settings from the sidebar menu or from the main dashboard.

If you subscribe to more than one activity, settings should be set individually according to that. Here in the screenshot below Bike and Ski are two different activity types. Action needs to be set up for both activity settings and Message settings.

Click on the Durations tab to add the durations like below.
Rentrax supports three types of durations which are “Time range”, “Duration” & “Season”.
1, Time range: When the type is based on time range, needs to set the start hour and enter the duration and selects the time unit based on “minutes” or “hours” and the system will restrict selecting the start time based on the duration.

The above screenshot defines the duration as 4 hours, 6 hours starting from 7 am & 2 hours, 4 hours starting from 2 pm.
Note: When the start hour is set if the time is past 7 am today, the 4 hours duration is not available for the rest of the day when the start hour is set.
After the start time sets, on the order form by default, their start time will be set on the duration start time.

2, Duration: When the type is based on duration, needs to set the duration and select the time unit as hourly or daily. This type of system is not restricting selecting their start time, end-users can start at any time and needs to select the rental duration.
After the duration sets, on the order form by default, it shows as follows.

3, Season: When the type is based on season, needs to set the season start date & time & season end date & time.

After the season sets, on the order form by default, it shows as follows.

Refer to the Price settings tutorial to set the pricing for time range, duration & seasonal.