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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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Getting Started
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Business Information
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Location Settings
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Categories
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Products
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Pricing
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Activity Settings
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Delivery
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Staff Management
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Mobile App
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Quick Sale
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SMS
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Tours
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Reports
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Importing Products
Let’s see how to load all your rental products to the Rentrax system.
As we mentioned in the Categories Settings section, inside Rentrax software, products will manage under Product Category. Therefore before the step to import products, we need to make sure Parent Categories, Child Categories, also product Attributes are created and defined correctly as per your rental business. Products can be imported with a list in CSV file or can be added one by one manually.
Defining Product Manually:
Click on the “Rent Inventory” from the side menu or click on the “Rent Inventory” icon from the Dashboard main area, you can open the rent inventory page and click on the “ADD” to open the input page for one new product. For a new product, first, enter the SKU and select the Category you would like to put under.

Here to input the detailed information for this product.

Based on the selected category the list of the product attributes and counters tabs will open. Enter all required fields and also the details that you would like the system to keep for this specific product.

Click on Save. You can able to add multiple products in this way.
Import Products via CSV File:
Here click the “Import” button, which will allow you to import products via CSV file.

This is quick when you have multiple products. There is a sample file provided. You can click “SAMPLE” to check it. What needs to pay attention to is the “Rental group, Product Category, and attributes for products included in this sample file.

Make sure you are using your defined categories and attributes for your products importing. You can change and update these names according to your definitions based on this sample file. You need to fill in then your product lines to the file. When all products included in the file, you can then select this file and click the “IMPORT” button to load all the items.
After the basic setup steps are done, you can use the system for now. Rentrax System supports you to do any reset and changes afterward when you would like to re-configure some parts.