-
Support Centre
-
Quick Videos
-
- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
-
- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
-
- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
-
Getting Started
-
Business Information
-
Location Settings
-
Categories
-
Products
-
Payment Setting
-
Pricing
-
Activity Settings
-
Availability Calendar
-
Customers
-
Reservation
-
Delivery
-
Staff Management
-
Mobile App
-
Quick Sale
-
SMS
-
Tours
-
Reports
-
FAQs
-
- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
-
- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
-
- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
-
-
Coupons
Coupon Report
How do I manage coupon usage?
Coupon Report displays the coupon usage amount for both rentals and tours. As well, the Coupon Report shows the number of times the coupon is used and the partner for commissions. You could also view the orders that are attached to each coupon code.
To access the coupon report, click on Coupon Report on the sidebar menu.

You will see the Coupon Report with a table consisting of the Title, Promoter, Rent Usage Count, Rent Usage Amount, Tour Usage Count, and Tour Usage Amount of the coupons. As well, you will see the options such as Auto Apply, Discount Amount, and Applies To for the coupon.

At the top of the table, you can filter based on the promoter (partner) and date range for usage.
Coupon Usage:
To view the coupon usage, click on the coupon name. It will take you to the Coupon Report Page.

Set the date range to view the coupon usage at the time. The table will display the Code, Date & Time of Use, Order Type, Order Number, Invoice Number, Discount Amount, and Customer Name. You can click on the hyperlinks (blue color) to access and view the order, invoice, and customer.
Exporting Coupon Report:
To export the Coupon Report as a CSV file, click on the “Export” button at the top right corner.

You should be able to see a spreadsheet with the following columns. The data will be converted.
