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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
- How Can I Subscribe to Sending SMS?
- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Cash Deposit Report
This report gives information about the amount of received cash deposit per order, and a few useful details that help with the track of the cash registers.
One of the important parts of any retail store is managing the cash they receive through their cash registers. Not being able to track the cash received on each register and the total amount earned for the specific duration (daily, weekly…) can make management of cash earning so challenging.
The Cash Deposit Report helps you to track cash flows and record all security deposits accepted in cash with information about the employee that received the cash, the date and time and the related cash register.
You can access this report by clicking on Operational Reports from the sidebar menu and then Cash Deposit Report.

This report presents the following information:

Order#: order number is a hyperlink and will take you to the detailed order page view
Date: date and time when the cash deposit was received (or returned) from the customer
Amount: positive amounts mean a deposit has been received; negative numbers mean it has been returned to the customer
User: This column shows the name of the user who handled the deposit (this user entered their Access key). NOTE that it can be different from the user who is currently logged in on this cash register. It is important not to share your access key with other staff members.
Method: so far we support only the CASH method of payment (it can be returned via cash, e-transfer or cheque)
Cash Register: If you have multiple cash registers, this will show on which machine this deposit was taken or from which one it was removed to be returned to the customer
Comments: staff can save any comments when they accept or return deposits
Filtering options:
To be able to find the required information easier there are several filter options available in this report:
- Filter based on the date
- Filter based on user (cashier that approved this transaction with their access key)
- Filter based on a cash register machine
Also, there is an option to export the report as a CSV file, print it or save it as a pdf.
To know more about the different types of deposits supported by the Rentrax system take a look at the Security Deposit article.