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Support Centre
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Quick Videos
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- How To Limit The Number Of Items Per Order
- How To Enable The Pre-Authorization Security Deposit At Delivery
- How To Upload The Site Background Picture
- How To Enable Sale Taxes For Used SKU Items
- How To Set The Time Range Duration
- How To Set The Hourly And Daily Durations
- How To Set A Seasonal Duration
- How To Enable/Disable The Duration
- How To Set A Season Period
- How To Set The Activity Range
- How To Display The Price Of The Item Including Tax
- How To Turn Off Displaying The Packages Tab On The Order Form
- How To Set The Order Limitation
- How To Change The Walk-In Category Visibility
- How To Hide The Product Description
- How To Enable/Disable The Re-Ordering Process
- How To Enable/Disable Multiple Renters
- How To Enable/Disable The Availability Calendar On The Order Form
- How To Enable/Disable Skipping The Credit Card Entry
- How To Enable/Disable Sending Emails To The Additional Renters
- How To Display The Product Option On The Order Form
- Use Parameters On The Waiver
- Enable Preauthorization
- Show Remaining Articles (8) Collapse Articles
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- How To Set A Customized Email Opening/Closing Paragraph
- How to setup CC emails?
- How To Set On-Screen Notifications On The Order Form
- How To Set Auto SMS
- How To Enable/Disable Sending The Closing Order Email
- How To Enable/Disable Sending The Cancelled Order Email
- How To Create A New Message Template
- Edit SMS Reminder For Return Items
- Set SMS Reminder Triggers For Rent Order’s “Start and Finish”
- Set Auto SMS For Delivered Orders
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- How To Track Products Based On SKU
- How To Track Products Based On Quantity
- How To Set The Security Deposit For The Products
- How To Enable The Daily Drop-off/Pickup During Rental Period
- How to assign products attributes group?
- How to upload category image?
- How to bundle rental items?
- How to assign renter attributes?
- Add Short Product Details
- Add Detailed Product Description
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FAQs
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- How can I update my credit card information on the client portal?
- How can I see my Rentrax invoice?
- How I can reset my password when I forgot it?
- How can I change my subscription plan?
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- How can I put my subscription on park mode?
- What are the web addresses I need to keep in mind for my Rentrax system?
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- I Have a Few New Products, How Can I ADD Them to My Inventory?
- For some of my changes, the system is asking for a password? What is it and how I can set it?
- How can I change one existing SKU in the system?
- How Can I Create a Simple Coupon?
- How can I add a new price for my new products?
- How can I set my business email address and the one I want to receive confirmations email with?
- How do we delete a user?
- Which report can we use to see coupons that have been created?
- Why do some of the inventories in my availability calendar have stars on the side?
- How can I change my password?
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- How can I add a size option to my product on the order form?
- How can I hide a product on my online booking page?
- We are closed on some days. How can I disable these dates on my online booking page?
- I added price templates, but they are not showing up on the order form
- How can I add a message to the order form?
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Coupons
Setting Age Groups, Locations, Add-Ons, Taxes, and Terms for Tours
What is the Age Groups, Locations, Add-Ons, Taxes, and Terms?
In the main dashboard, click on Tour Settings under the ADMINISTRATION section or click on Tour Settings from the sidebar menu.

The Tour Settings contain 7 tabs: Settings, Age Group, Locations, Add-ons, Taxes, Terms, and Message Center.

Age Group:
Age groups are custom-made intervals that determine the pricing of reservations based on the customer’s age. The prices are set in the Tour Definitions.
To add a new age group, press the “+” button on the bottom right. Fill in the “Name” field with the name of the group and the “Description” with the age interval. Click on Update.

Now the age groups will be updated in the Tour Definitions
Locations:
The Locations Tab contains the settings to add the name and address of important locations in the tour. These locations can then be defined in the Tour Definitions, either as a starting or finishing, pick-up, drop-off location.

Add-Ons:
Add-Ons are optional items for purchase and are not included with the tour purchase. All add-on items should have a name, price, and status.

Taxes:
Taxes are automatically applied to tour events upon purchase. Select the percent tax using the checkbox so that it matches the taxes of your region.
If you would like to define any custom tax/new tax define it at the business level(business settings).

Terms:
Terms, when enables in the General Settings, display the legal information of the tour. Your customer needs to agree with the stated terms and conditions and accept the waiver of all claims in order to complete the order.
In the text box, you can change the terms and change the style.

Click on update to publish the terms to the customer upon ordering.